FAQ
Is the effect of BirdAlert® documented?
It all started with a PhD study from Aarhus University, Denmark. PhD Kim Steen researched the use of processing of signals and pattern recognition in order to develop systems that would be able to solve problems with harmful birds.
You can read more about WildDetect’s history here https://wilddetect.com/en/research/
The effect of BirdAlert® is well-documented. For further information:
You can read an article about a case study from the UK here: https://wilddetect.com/en/birdalert-uk-based-case-study/
You can watch a video about how BirdAlert® helped the citizens in Weilheim, Germany against rooks: https://wilddetect.com/en/birdalert-aids-the-people-in-weilheim-in-the-war-against-rooks/ (Note the video is in German)
Which bird species does BirdAlert® scare away?
BirdAlert® can scare away the following bird species: Gulls, geese, rooks, and starlings.
Does the BirdAlert® harm birds?
No. The BirdAlert® is designed to only scare birds it has been calibrated to deter and not harm them.
How do I buy a BirdAlert®?
You can purchase BirdAlert® by contacting our distributors. You can find a list of our distributors here https://wilddetect.com/en/get-birdalert/
How does a BirdAlert® work?
BirdAlert® continuously listens for injurious species of birds. When the birds come within the range of the BirdAlert®’s 250-meter radius. The system immediately launches species-specific stimuli to create an optimal scare-off effect. The box controls up to five Scare Tools created for the issue at hand. BirdAlert® radically improves the effect of any connected tool. The BirdAlert® can be controlled and monitored through our free Web App.
My BirdAlert® will not start – what do I do?
Start by checking that the BirdAlert® is turned on and connected to the internet. Go to “Overview” → Click on the name of the device you want to check → Click on “System info” → Click on “Check connection”. Always remember to click “save” when you make changes in the Web App.
If your BirdAlert® is not connected to the internet you can use this hotspot guide on how to use your phone’s internet connection on your BirdAlert®.
If your BirdAlert® still does not work, please contact WildDetect: contact@wilddetect.com
Where can I use BirdAlert®?
BirdAlert® can be used in various settings, including: industrial and agricultural areas; on flat roofs; larger production or warehouse sites (i.e., windmills); on the roofs of apartment buildings; and harbors. For further details see https://wilddetect.com/en/solutions/
BirdAlert® is not recommended in private gardens within close proximity of neighbors as it emits loud noises.
What is the range of the BirdAlert®’s Microphone?
The BirdAlert®’s Microphone has a range of 250-meter radius.
Where can I place the BirdAlert®?
It is not only a matter of distance, but also a matter of line of sight. The sound needs to be able to travel to the microphone. If you, for example, have firewalls on top of a building and place a BirdAlert® on one side of the firewall, sounds from the opposite side will not be able to reach the BirdAlert®’s Microphone.
BirdAlert® can be placed in industrial and agricultural areas, on flat roofs, larger production or warehouse sites (i.e., windmills), on the roofs of apartment buildings, and harbors.
Why does the Microphone not work?
Start by checking that the Microphone is plugged in correctly to your BirdAlert®, and that your BirdAlert® is not sleeping. You check that in the Web App.
Then check that the cord has not been pinched. If the cord has been pinched, you will need to get a new one. Please contact WildDetect: contact@wilddetect.com
How do I adjust the volume?
You can adjust the volume on your BirdAlert® device through the Web App. You can do this by logging onto your account on the BirdAlert® Web App https://birdalert.dk
Go to “Overview” → Click on the name of the device you want to apply the changes to → Click on “Settings” → Click on “Output” → Click on “Speakers”. Adjust the volume of your device’s speakers and click on “Save” after making your changes.
Can I use BirdAlert® all year round?
Yes – however, there may be periods during the birds’ breeding season where they will be harder to scare away.
Is BirdAlert® active 24/7?
You can decide when you want the BirdAlert® device to be active in the Web App, i.e., when you want it in “sleep” mode (deactivated). You can do this by logging onto your account on the BirdAlert® Web App https://birdalert.dk
Our e-learning portal will get you ready to use the Web App in order to operate BirdAlert®.
Go to “Overview” → Name of device you want to apply the changes to → Go to “Settings” → Go to “Sleep”. Adjust the sleep pattern schedule and click “Save” after making the changes.
How do I get started using the Web App?
You will need to create an account to access the Web App: https://birdalert.dk/.
Upon purchase of your BirdAlert®, you will receive an online invitation to access our e-learning portal.
We highly recommend that you use the Web App as it allows you to keep track of your BirdAlert® systems and bird activity.
You can download and read a quick-guide about the Web App here: https://wilddetect.com/en/app/.
Which languages is available on the Web App?
The Web App is available in Danish, English, German, Finnish, Portuguese, and Dutch.
Which devices support the Web App?
The BirdAlert® Web App is supported by all browsers and can be accessed on browsers through smartphones, tablets, and computers.
Can I use BirdAlert® without using the Web App?
You will need to use the Web App to set up and install the BirdAlert®. The BirdAlert® will then function on its own. You can use the Web App to monitor, adjust and add BirdAlerts® and the different Scare Tools.
What do I do if I cannot find my BirdAlert® in the Web App?
If your BirdAlert® doesn’t show in the Web App it is because it has not been added, and you will need to add it to the Web App.
You add your BirdAlert® by clicking on the “add button”, choose the case that fits your device, give your BirdAlert® a name and enter the ID number and finish by cliciking “Add BirdAlert®”. Your BirdAlert® will now show on the frontpage.
Our e-learning portal will get you ready to use the Web App in order to operate BirdAlert®.
If your BirdAlert® still does not appear in the Web App, please contact WildDetect: contact@wilddetect.com
How do I adjust the different Scare Tools?
You can adjust the different Scare Tools through the Web App https://birdalert.dk
Go to “Overview” → Click on the name of the device you want to apply the changes to → Click on “Settings” → Click on “Output” → Click on the Scare Tool you want to adjust → click on “Save” after making your changes.
What do I do if my Scareman does not work?
Start by checking that you have turned on your BirdAlert® and the Scareman. Then, that your Scareman is active in the Web App.
Our e-learning portal will get you ready to use the Web App in order to operate BirdAlert®.
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- Is the Scareman plugged in to the BirdAlert® correctly (the white dot faces up; the plug is screwed on tightly)?
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- Is the battery fully charged?
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- Are the battery connectors connected correctly?
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- Is the battery connector wire intact?
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- Are the box handles free to suck in air, i.e., is the blow-up man elastic band above on the handles?
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- Have you checked the connection on your BirdAlert® (through the Web App)?
If your Scareman still does not work, please contact WildDetect: contact@wilddetect.com
What do I do if my Gas Cannon does not work?
Start by checking that you have turned on your BirdAlert® and Gas Cannon. Then, that your Gas Cannon is active in the Web App.
Our e-learning portal will get you ready to use the Web App in order to operate BirdAlert®.
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- Is the Gas Cannon plugged in to the BirdAlert® correctly (the white dot faces up; the plug is screwed on tightly)?
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- Is the propane tank empty?
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- Is the propane tank connector placed correctly and securely?
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- Are the valves set to max?
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- Have you checked the connection on your BirdAlert® (through the Web App)?
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If your Gas Cannon still does not work, please contact WildDetect: contact@wilddetect.com
What do I do if my Eagle Eye does not work
Start by checking that you have turned on your BirdAlert® and Eagle Eye. Then, that your Eagle Eye is active in the Web App.
Our e-learning portal will get you ready to use the Web App in order to operate BirdAlert®.
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- Is the Eagle Eye plugged in to the BirdAlert® correctly (the white dot faces up; the plug is screwed on tightly)?
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- Have you checked the connection on your BirdAlert® (through the Web App)?
If your Eagle Eye still does not work, please contact WildDetect: contact@wilddetect.com
How do I get technical support?
Please contact WildDetect if you have any technical issues. Email: contact@wilddetect.com
Can I move my BirdAlert®?
Yes. Please note that you must turn off the BirdAlert® before moving the device.
How do I clean the BirdAlert®?
Turn off the BirdAlert® before you start cleaning it, using soapy water and a cloth.
Do not submerge the BirdAlert® in any kind of liquid. Do not use a high-pressure cleaner or a compressed air gun on it.
For correct cleaning of third-party equipment, WildDetect refers to the manufacturer for guidance on cleaning and maintenance.
Please contact WildDetect if you need information on how to get in contact with the manufacturer: contact@wilddetect.com
How do I maintain the BirdAlert®?
The BirdAlert® system must be turned off during storage to protect the Internal Battery from over discharging, and to avoid activating any attached Scare Tools.